15 Answers for Global Tooling Buyers
Ordering, quality, standards, logistics and after-sales — grouped so you find the answer fast.
Most catalogue items have no minimum beyond a single box — you can trial one insert family before committing. For custom or non-standard geometry, MOQ is set per specification and stated on the quotation.
Stocked standard items ship within days of payment confirmation; non-standard and custom tooling is quoted with its own lead time based on the confirmed geometry, grade and quantity. Every quotation states the expected ship window rather than a fixed promise.
Send the part material, operation, machine type and — if you have them — the insert or tool codes you run today. A STEP/IGES drawing or a photo of a worn edge both work. You will get a written recommendation with grade, geometry and price, typically within hours.
Yes — that is the core of the service. Tell us the workpiece material, machine rigidity, cooling method and current tool life, and we answer with a specific ISO code, grade and edge preparation, with the reasoning stated.
We cross-reference standard catalogue codes across the seven families and quote replacement elements by published specification. Where nothing standard fits, custom configurations are quoted against your drawing or sample.
By full ISO code — geometry class, tolerance class, chipbreaker and grade — quoted exactly as the published data sheet states them, so a comparable competitor code is an apples-to-apples swap.
Indexable inserts follow ISO numbering; solid carbide tools follow the common CARBURY/ANSI size conventions; holders follow standard CAT/BT and ISO bore interface designations.
Both. Coated grades (TiAlN, AlTiN, TiN and related PVD variants) and uncoated fine-grain grades are quoted per application, with the coating and substrate stated on the quotation.
CBN and PCD inserts are offered for hardened turning, machining of non-ferrous materials and superhard finishing, quoted by code with the grain, concentration and brazing spec stated.
Customer drawings and samples are confidential — we do not reuse or replicate buyer-specific configurations for other customers, and we supply to your drawing without publishing it.
By air express (DHL/FedEx/UPS) for boxes and small parcels, and consolidated sea freight for larger programs. Export documentation — commercial invoice and packing list — is included on every shipment.
Every order ships documented against its quotation. If delivered items do not match the stated grade, geometry or tolerance class, contact us with the batch details and we resolve it against the quoted specification.
Ongoing email and WhatsApp support from the person who quoted you — re-tuning speeds and feeds, troubleshooting chatter or built-up edge, and revising the recommendation as your process changes.
Yes — single-box trials are encouraged precisely so you can prove the tool on the machine before committing to a program. Trial results feed back into the production recommendation.
Standard terms are T/T, with PayPal accepted for small orders. The terms stated on your quotation are the ones that apply to that order.